Terms and Conditions for Maple Dreams Tours

Welcome to Maple Dreams Tours. These Terms and Conditions outline the rules and regulations for the use of our website and services, located in Toronto, Canada. By accessing this website and booking a tour with us, you accept these terms and conditions in full. Do not continue to use Maple Dreams Tours' website if you do not accept all of the terms and conditions stated on this page.

1. Definitions

• "Company," "Our," "We," "Us" refers to Maple Dreams Tours.
• "Client," "You," "Your" refers to the person accessing this website and/or booking a tour.
• "Service," "Services," "Tours" refers to the exclusive guided tours and customized travel experiences offered by Maple Dreams Tours.
• "Website" refers to the online platform of Maple Dreams Tours.

2. Booking and Payments

All tour bookings are subject to availability and confirmation. A booking is considered confirmed only upon receipt of full payment or a pre-agreed deposit, as specified during the booking process. Prices are quoted in Canadian Dollars (CAD) and are subject to change without prior notice, although confirmed bookings will honor the price at the time of booking. Our transparent pricing policy means there are no hidden fees.

• Payment methods accepted will be displayed on our website.
• All transactions are processed securely.

3. Cancellations and Refunds

Cancellation policies vary depending on the specific tour package and will be clearly communicated prior to booking. Generally:

• Cancellations made more than 30 days before the tour departure date may be eligible for a full refund, less any non-recoverable costs incurred by Maple Dreams Tours.
• Cancellations made between 15 and 30 days before the tour departure date may incur a cancellation fee, typically 50% of the tour price.
• Cancellations made less than 15 days before the tour departure date are generally non-refundable.
• Refunds, if applicable, will be processed within a reasonable timeframe using the original payment method.
• Maple Dreams Tours reserves the right to cancel or reschedule tours due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or insufficient participation. In such cases, clients will be offered an alternative tour date or a full refund.

4. Tour Itinerary and Modifications

While we strive to adhere to published itineraries, Maple Dreams Tours reserves the right to modify tour schedules, accommodations, and activities as necessary due to operational requirements, local conditions, or unforeseen events. Any significant changes will be communicated to clients promptly. We specialize in customizable routes and small groups, allowing for flexibility where possible to enhance your experience.

5. Client Responsibilities

• Clients are responsible for ensuring they have all necessary travel documents (e.g., valid passports, visas) and meet any health requirements for their chosen tour.
• Clients must adhere to the instructions of our professional local guides and show respect for local customs and environments.
• Clients are responsible for their personal belongings. Maple Dreams Tours is not liable for any loss, damage, or theft of personal property.
• Clients should ensure they have appropriate travel insurance covering personal injury, medical expenses, baggage loss, and cancellation.

6. Limitation of Liability

Maple Dreams Tours acts only as an agent for the various suppliers of services connected with the tours, including but not limited to transportation providers, hotels, and attractions. We are not responsible for any loss, damage, injury, delay, or inconvenience caused by any such third-party suppliers or services. While we prioritize safe and comfortable travel, clients acknowledge inherent risks associated with travel and outdoor activities. By booking a tour, you agree to assume these risks.

7. Intellectual Property

The content on this website, including text, graphics, logos, images, and tour descriptions, is the property of Maple Dreams Tours and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or transmit any content from this site without our prior written permission.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at our Toronto office. Our physical address is for correspondence purposes only and will be provided upon specific request by postal mail.